All returns must be processed within 10 days of delivery. All orders are processed in real-time and cannot be cancelled, unless we are notified within 24 hours of order placement.

If your shipment is damaged, contains items you did not order, a shortage in your order, or an incorrectly shipped print(s), you must let us know within 10 days. Please fill out the RMA request immediately upon receipt. We will give you return instructions. In most cases, a new print will be shipped and a call tag or prepaid label will be issued.

If you change your mind and decide you do not wish to keep an item that you ordered, please fill out the RMA request below. We will issue you a Prepaid Postal Merchandise Return Label. $10 plus a 20% restocking fee will be deducted from the overall credit issued.

We are not responsible for returns because of an incorrect address. Please make sure you have the correct address on your order (check the email confirmation you receive as well as the page you see after order submission). If an order is not received because of an incorrect address and you request a refund, your refund will be processed minus the actual shipping charge and a 20% restocking fee. If the package is shipped via UPS and we are charged for an address correction, we will in turn charge you.

Please click the submit button only once (it may take several seconds for submission).

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RMA Request For Returning Items

• All returns must have an RMA number that can be issued by e-mailing a request to returns@bicycle-art.com. When returning an item, it is important that you return it in brand new condition in order to receive a credit or exchange. Unless damaged in shipping, items returned without all packaging, defaced or not in the same condition when originally shipped will not be covered by our return policy.
• THIS RETURN POLICY IS NOT A WARRANTY. bicycle-art.com reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure promptness of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.
  
• Please complete the form below (all fields are required) so we may process your request as soon as possible. Not completing all fields will delay processing of your exchange or refund.